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Account recovery

No access to your email or Google Authenticator? Prove you own the account with your transaction history.

  1. Submit the requestThis form
  2. Evidence reviewSupport, with two-person approval
  3. 7-day waitWe notify your previous email
  4. Change appliedWithdrawals locked for 48 hours
What have you lost?

Proof of ownership

The more you give, the faster the review. Every item is optional.

If support needs more evidence, they'll ask you by email.

If you didn't make this request, cancel it with the link we send to the registered email.